Yay! I’m thrilled to work with you.

But let’s get some things out of the way before we start.  

Unless otherwise stated, the following terms and conditions apply as soon as you agree to my offer. Please read them carefully. Don't worry: they don't bite. But they prevent problems and disputes.

The General Terms and Conditions regulate the cooperation between me (crafting words * Catharina Graf) and you (the client). The general terms and conditions apply to all orders you place with me (verbally or in writing). Deviations are agreed on in writing. By accepting my service or agreeing to an offer, you agree to the terms and conditions.

The process

1. Briefing

   Your first conversation with me is free of charge. Based on what we discussed, I will make you an offer. When you accept this offer verbally or in writing, you are placing an order and the terms and conditions apply.

2. Corrections/editing

   Within the agreed deadline, I will provide you with a first draft (sample text). Unless otherwise agreed in the contract, you are entitled to two rounds of editing.  If you request further changes, I will provide you with an estimate of additional costs.

3. Completion

   The service is deemed completed as soon as you declare acceptance, use the work, or have paid the invoice.

4. Non-acceptance

   If you consider the services to be unacceptable, please inform me in writing within 14 days of delivery, and we will find a solution together. Minor deviations from agreements do not entitle the customer to refuse acceptance.

Loyalty and secrecy

1. Obligation of loyalty

   I do everything I can to complete the orders you placed with me carefully and on time, according to the information we agreed on.

2. Confidentiality

   I am obliged to keep all business transactions of the client secret. This does not apply to obvious transactions. This shall also apply after the service is completed.

 Intellectual Property Rights

1. Copyright

   Unless otherwise stated, I retain the copyright for the services I provide for you. Unless contractually agreed otherwise, I reserve the right to use any extracts of our work for my portfolio.

2.   Right of use

   After full payment of the order, you, the client, will receive the unlimited right of use, unless otherwise agreed. I do my best to transfer to you only those rights of use which are free of rights of third parties. While I make every effort not to breach any copyrights, you agree to indemnify me against action that may arise as a result of using my services.

3. Scope

   I am entitled to invoice you subsequently if you use my services to a greater extent than contractually agreed.

Payment terms

1. Fees

   All services I provide to you are subject to a charge and will be invoiced after prior agreement.

2. Travel and travel expenses

   If I need to travel to effectively work on the project, I reserve the right to charge you the necessary travel expenses.

3. Payments and invoices

   I will invoice you for the services we agreed on, plus the statutory value-added tax. Unless otherwise stated, the payment is due within 30 days after invoicing.

4. Partial payments

   I reserve the right to demand partial payments for large projects .

5. Delay

   If a project is delayed due to the client’s fault, I reserve the right to increase the fee appropriately.  

Liabilities

1. Indemnity

   By using my services, you agree to indemnify me against any claim, including that of a third party, for compensation or damages resulting from the use of our written content or from unsought permissions to use my content.

   Although every piece of written content I produce is original, you, the client, accept full responsibility for checking the authenticity of the service, including research materials and citations supplied and indemnify me of any compensation for loss or damages.

2. Duty of care

   I am obliged to carry out my work with care. Only in the case of proven intent or gross negligence shall I be liable within the scope of the statutory provisions, but at most to the amount of the order value.

3. Material damage

   I am only liable for damage to materials that you have left to me in the case of demonstrable intent and gross negligence within the scope of the statutory provisions, but at most to the amount of the service I provided.

4. Formal correctness

   I am committed to ensuring that the texts are proofread, grammatically correct and, if necessary, factually referenced. However, I cannot guarantee that every project is completely free of typographical, grammatical or factual errors. Before acceptance, I hand over my texts to you for verification and approval of the factual and formal correctness (e.g. data, names, spelling). If the approval is given (= acceptance), you assume liability for the factual and formal correctness of the work results.

5. External services

   I am not liable for damage caused by third party suppliers. If I have made use of third-party services, I shall not be liable for these third-party services or for any damage resulting therefrom.

6. Legal admissibility

   I do not guarantee legal verification of my work. I am not liable for the legal admissibility and the trademark registration. 

7. Third-party rights

   You ensure that you have obtained the necessary distribution rights for templates/images that you provide to me. If you do not have these rights, you free me from all claims for compensation by third parties.

8. Obvious defects

   Complaints about obvious defects shall be asserted within 14 days of acceptance and I shall be granted a reasonable period of time to remedy the defect. All other defects shall become statute-barred one year after the statutory commencement of the limitation period.

Privacy and data

1. Privacy Policy

   I take protecting personal data very seriously. I treat your personal data confidentially according to the legal data protection regulations as well as this privacy policy.

   This website can be used without providing personal data. Insofar as personal data (e.g. name, address or e-mail addresses) is collected on our pages, this is always done on a voluntary basis. This data will not be passed on to third parties without your express consent. I would like to point out that data transmission on the Internet (e.g. communication by e-mail) can be subject to security gaps. A complete protection of the data against access by third parties is not possible.

2. Information, deletion, blocking

   You have the right at any time to free information about your stored personal data, their origin and recipient and the purpose of data processing as well as a right to correction, blocking or deletion of this data. You can contact me at any time at the address given in the imprint for this and other questions on the subject of personal data.

3. Server log files

   The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

   Browser type/ browser version

   Operating system

   Referrer URL

   Host name of the accessing computer

   Time of the server request

   These data cannot be assigned to specific persons. This data will not be merged with other data sources. I reserve the right to subsequently check this data if I become aware of concrete indications of illegal use.

4. Cookies

   Some Internet pages use so-called cookies. Cookies do not damage your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, more effective and safer. Cookies are small text files that are stored on your computer by your browser. Most of the cookies I use are so-called "session cookies". They are automatically deleted at the end of your visit. Other cookies remain stored on your terminal until you delete them. These cookies enable me to recognize your browser during your next visit. You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, accept cookies for certain cases or generally exclude them and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be restricted.

5. Contact form

   If you send me enquiries via the contact form, your details from the enquiry form including the contact data you entered there will be stored by me for the purpose of processing the enquiry and in the event of follow-up questions. I will not pass this data on without your consent.

6. Objection advertising emails

   I hereby object to the use of contact data published within the scope of the imprint obligation to send unsolicited advertising and information material. The operators of this website expressly reserve the right to take legal action against unsolicited mailing or e-mailing of spam and other similar advertising materials.

7. Newsletter data

   If you wish to receive the newsletter offered on the website, I require an e-mail address from you as well as information that allows me to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter. Further data will not be collected. I use these data exclusively for the dispatch of the requested information and do not pass them on to third parties. You can revoke your consent to the storage of data, e-mail address and their use for sending the newsletter at any time, for example via the "Unsubscribe" link in the newsletter.

The place of jurisdiction is Zurich, Switzerland, or Oakville, Ontario, Canada.

As of 2021.